Hey guys I just wanted to get on here and give props to UTVinc (Nick).
This is my first purchase with them (was getting the RZR 570 filter squeeze). I emailed UTV inc asking about forum discounts, didn't have any thats ok, worth a shot! also before ordering didn't know if there was a break on shipping the shim is basically a flat peice of aluminum, standard shipping was $14 on a $24 item which i felt was high. No break..again its fine just company policy but figured I would ask.
When I received the shim it was sent in a collapsed box with tape on the edges (basically an envelope). When I got it it was bent in a few spots due to shipping.
I sent Nick an email basically stating 'hey I got this item, it was slightly bent. Not a big deal I can probably get it as flat as I can and when i tighten it in the filter box it should be ok. It wasn't a big deal and won't affect my future purchases with UTVinc but just wanted to say that for $14 i figured it would be shipped in a box"
I understand shipping is pretty rough and no one was at fault, didn't even ask for anything.
the next day early in the morning I had a response and he was saying that they are supposed to ship those in a box with padding, etc. Told me not to use the bent one and he was shipping one out (its in route already).
He was very nice and never combative (neither was I, I don't think).
Good vendor with fast communication. Thanks Nick.
This is my first purchase with them (was getting the RZR 570 filter squeeze). I emailed UTV inc asking about forum discounts, didn't have any thats ok, worth a shot! also before ordering didn't know if there was a break on shipping the shim is basically a flat peice of aluminum, standard shipping was $14 on a $24 item which i felt was high. No break..again its fine just company policy but figured I would ask.
When I received the shim it was sent in a collapsed box with tape on the edges (basically an envelope). When I got it it was bent in a few spots due to shipping.
I sent Nick an email basically stating 'hey I got this item, it was slightly bent. Not a big deal I can probably get it as flat as I can and when i tighten it in the filter box it should be ok. It wasn't a big deal and won't affect my future purchases with UTVinc but just wanted to say that for $14 i figured it would be shipped in a box"
I understand shipping is pretty rough and no one was at fault, didn't even ask for anything.
the next day early in the morning I had a response and he was saying that they are supposed to ship those in a box with padding, etc. Told me not to use the bent one and he was shipping one out (its in route already).
He was very nice and never combative (neither was I, I don't think).
Good vendor with fast communication. Thanks Nick.